AFORMA Privacy Policy

Last updated: August 18, 2025

This Privacy Policy explains how AFORMA (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.aforma-studio.com (the “Site”) or otherwise interact with our services (together, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. When we do, we will update the “Last updated” date above. Where required by law, we will notify you of material updates.

2. Information We Collect

a. Information you provide directly

• Contact details: name, email, phone number, billing and shipping address.
• Order details: purchase information, payment confirmation, returns and exchanges.
• Account details: username, password, security information.
• Customer support communications: any information you share with us when you contact us.

b. Information we collect automatically
When you browse the Site, we may collect information such as:

• IP address, device type, and browser.
• Pages viewed, time spent, and interaction data.
• Cookies and similar technologies (see Section 5).

c. Information from third parties

• Payment processors (e.g., credit/debit card or bank details for order fulfillment).
• Service providers, including Shopify and analytics platforms.
• Advertising and marketing partners (when you interact with our ads, newsletters, or campaigns).

3. How We Use Your Information

We use your personal information to:

• Provide Services: process orders, deliver products, manage accounts, and handle returns.
• Made-to-order production: for jewelry orders, your details may be used to fulfill custom-made items produced in Dubai. For knitwear orders, your details may be shared with our manufacturing partners in Portugal.
• Communicate: send service updates, respond to inquiries, and provide customer support.
• Marketing & advertising: send promotional messages (with your consent where required) and personalize ads.
• Security & fraud prevention: detect and address unauthorized or illegal activity.
• Service improvement: analyze use of our Site to improve performance, design, and customer experience.

4. Cookies and Tracking

We use cookies and similar tools to operate and improve our Site. These may be necessary for functionality, analytics, or marketing. You can manage or block cookies in your browser settings, though some Services may not work properly if disabled.
For Shopify-related cookies, see Shopify’s Cookie Policy.

5. Sharing of Information

We may share your personal information with:

• Vendors and service providers (e.g., IT, payment processing, fulfillment, customer support, logistics).
• Production partners: jewelry is produced in Dubai (made to order); knitwear is produced in Portugal. Customer order details are only shared to the extent necessary to complete production and delivery.
• Business and marketing partners, for advertising and promotional purposes.
• Corporate affiliates, as part of our business operations.
• Legal and regulatory authorities, if required by law.
• In connection with a business transfer, such as a merger or sale of assets.

We do not sell or rent your personal information.

6. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes described above, comply with legal requirements, or resolve disputes. For made-to-order jewelry, production-related data is kept only as long as required to fulfill and support your order.

We implement technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location (e.g., EU, UK, California), you may have the following rights:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Request portability of your data.
• Withdraw consent (where processing is based on consent).
• Opt out of marketing communications at any time via the unsubscribe link in our emails.

To exercise these rights, contact us at the details below. We may require verification before responding.

8. International Data Transfers

As AFORMA operates internationally, your data may be transferred and stored outside your country of residence, including in the United Arab Emirates (jewelry production), Portugal (knitwear production), and other locations where our service providers operate. Where required, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

9. Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

10. Complaints

If you have concerns about how we process your data, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights:

support@aforma-studio.com